Responsible Gaming — Safe Gaming Is Our Priority
99bt believes gaming should be enjoyable, not stressful. We are always ready to protect you — from setting the right limits to providing support when needed.
Why Is Responsible Gaming Important at 99bt?
Online gaming is a form of entertainment — it should never become a tool that adds to your financial stress. 99bt always strives to ensure that every player can enjoy a safe and controlled environment.
We believe responsible gaming is not just about following rules — it is about understanding your own limits, making conscious decisions, and having the courage to ask for help when needed. Our platform offers several tools and measures to help you maintain healthy gaming habits.
Remember — gaming is a hobby, not a livelihood. If you ever feel it is going beyond your control, contact 99bt's support team right away. We are here for you 24/7.
Our Core Commitments
- Age verification for 21+ is mandatory
- Option to set deposit limits
- Self-exclusion and cooling-off options
- 24/7 support — in Bengali and English
- SSL encryption and secure transactions
- Fair play guarantee
Our Tools for Your Protection
After logging in to 99bt, you can activate any of the following safety measures. They keep your account secure and help make gaming enjoyable.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. This keeps you from spending money beyond your plan. A request to increase the limit takes 24 hours to apply, but lowering it takes effect immediately.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, you will automatically receive a warning. This helps keep gaming balanced with other areas of your life.
Self-Exclusion
If you feel you need a complete break from gaming, you can close your account for a set period (from 30 days to permanently). While self-exclusion is active, you should not attempt to open a new account.
Cooling-Off
A lighter alternative to self-exclusion — take a short break of anywhere from 24 hours to 30 days. During the break you cannot play, but your account will not be closed.
Activity Review
You can view a complete record of your gaming history, deposits, and withdrawals at any time. Analysing your own patterns makes it easier to make informed decisions.
Age Verification
To open an account at 99bt, you must be at least 21 years old. We verify age during registration and may request an ID if needed. Protecting minors is our highest priority.
Recognize the Signs of a Problem
Check the signs below to understand if you are experiencing a gaming problem. If you notice one or more of these signs, seek help immediately.
- You keep spending more money than your set budget
- You are playing more to recover lost money ("chasing losses")
- You are lying to family or friends to hide your gaming
- You are gaming while neglecting important tasks or family responsibilities
- You keep trying to stop gaming but fail repeatedly
- You are gaming with borrowed money or by taking loans
- You feel anxious, irritable, or restless when you are not gaming
Build Healthy Gaming Habits
To enjoy gaming, follow a few simple rules — they will keep your experience positive at all times.
- Set a budget before each session and stick to it
- Treat gaming as a hobby — not a source of income
- Take regular breaks; do not play for long stretches at a time
- Do not make decisions based on emotion — stop playing when angry or frustrated
- Only use money from your "entertainment budget"
- Be honest with your family and friends
- Do not hesitate to contact 99bt's support if you need help
Self-Exclusion & Deposit Limits — Details
How do deposit limits work?
You can set a maximum deposit amount on a daily, weekly, or monthly basis. The minimum deposit amount at 99bt is ৳300. Once a limit is set, reducing it takes effect immediately. A request to increase the limit requires 24 hours to take effect — this delay is intentional, so that decisions are not made in the heat of the moment.
Self-Exclusion Process
Once self-exclusion is activated, you will not be able to log in to your account for a set period. You can choose to be excluded for 30 days, 90 days, 6 months, or permanently. While self-exclusion is active:
- No games can be played
- No new deposits can be made
- New bonus offers will not apply
- Your balance will remain safe and can be withdrawn
Contact our support team to activate or deactivate self-exclusion — we will help without judgment.
Protection of Minors
99bt strictly prohibits anyone under the age of 21 from opening an account. If there are minors in your household, make sure they cannot access your account. Keep your password secure and do not forget to log out.
Contact the Support Team
Concerned about gaming? Our support team is with you 24/7 — in Bengali and English.
Play with Enjoyment, Responsibly
Enjoy gaming at 99bt — slots, cricket betting, or live casino, it's all here for you. For any questions, check the FAQ or contact us directly.
Common Questions About Responsible Gaming
These are the most frequently asked questions — if you do not find an answer, contact our support team.